Website information

Privacy policy

Last updated: 9 October 2026

This policy explains how Balcony Leak Repairs (BLR) handles information provided through this website and enquiries about our services.

Information we collect

When you request an inspection, we collect the details you provide, including your name, email address, phone number, suburb and description of the leak. Please avoid sending sensitive personal information that is not needed for your enquiry.

Our hosting provider may process technical information such as IP addresses, browser details, request times and security logs to deliver and protect the website.

How we use your information

We use enquiry details to contact you, assess your request, arrange inspections, prepare quotes and provide the services you request. Without relevant contact and property details, we may be unable to arrange an inspection or quote.

Service providers and sharing

The website is hosted by Vercel. Website enquiry emails are delivered through Resend to our business inbox. These providers and our email provider process information as needed to operate these services. Information may be processed or stored outside Australia, depending on provider infrastructure.

If you choose WhatsApp, SMS, email or Google review links, the relevant service provider handles information under its own privacy policy. We may also disclose information where required by law or reasonably necessary to protect rights and safety.

Storage and security

Enquiries are held in our business communications systems. We keep information for the time needed to manage your enquiry, deliver requested services and meet applicable record-keeping obligations. We take reasonable steps to protect it, but no internet transmission or storage system can be guaranteed completely secure.

Cookies and tracking

The website does not currently use advertising trackers or analytics cookies. See our cookie policy for details.

Access, corrections and privacy concerns

To ask about your information, request access or correction, or raise a privacy concern, contact antonio@monsoonaustralia.com.au or call 0488 555 551. We may need to confirm your identity before providing personal information.

If you remain concerned about how your information has been handled, you can contact the Office of the Australian Information Commissioner for information about privacy complaints.

Policy updates

We may update this policy when our website or information handling practices change. The latest version and update date will appear on this page.